Shipping policy

Shipping policy

All orders are processed within approximatly 6 business days in CZ (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For U.E and World can be sometimes arournd 2 weeks due to the Covid . We apologize for it .

Domestic Shipping Rates and Estimates

We offer free shipping to the Czech Republic.

In-store pickup

You can skip the shipping fees with free local pickup at Le Clan, Balbínova 23, 120 00 Prague, Czech Republic. +420608432861

IMPORTANT: In-store pickup is available by contacting us by tel or email, due to government restrictions. Usually Monday or Tuesday afternoon

 Please have your order confirmation email with you when you come.

International Shipping

Price for international shipping to all countries at a flat rate of 200 CZK (~8 Euros)

All international shipments are priority and may take from 7 to 20 days to arrive. These number may vary depending on the country and time of the year. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Le Clan Space is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. 

If you haven’t received your order within 25 days of receiving your shipping confirmation email, please contact us at leclan.prague@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at leclan.prague@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at leclan.prague@gmail.com.